Ticket Office

Civic Theatre Ticket Office

COVID-19 Update

A public health order has been issued by the NSW Government limiting public gatherings. For the latest information see the City’s response to COVID-19.

From 1 July 2020, the authorised ticket seller for the Civic Theatre Newcastle, Playhouse and City Hall is the Civic Theatre Ticket Office.

If you have purchased a ticket to our venue online previously, you may already have an account with us. You will just need to login with your email address and reset your password:



375 Hunter Street, Newcastle NSW Australia.


Tickets are available online 24hrs a day.

The Ticket Office is open for counter sales on weekdays from 10am to 4pm. Saturdays from 9am-12:45pm

The Ticket Office is also open one hour to prior to all shows (in the Civic Theatre or Playhouse foyers).

For all ticket sales please phone us on 4929 1977.

Email contact is civicticketoffice@ncc.nsw.gov.au

We accept most credit cards and EFTPOS.

Access & Special Assistance

Please let us know your requirements when booking tickets by phone.
Our Ticket Office staff allocate wheelchair accessible tickets - these are not yet able to be booked online.

Civic Theatre City Hall Playhouse Theatre
Wheelchair access Stalls only (ground floor) Lift in eastern end of venue. All levels accessible Lift on entry, east of main stairwell
Accessible seating Stalls only (ground floor) All levels accessible Yes
Accessible toilets Ground floor only First floor only Foyer level
Captioning & subtitles Select performances only NA NA
Hearing assistance / loop Yes No No

Industry Representation

The Civic Theatre Newcastle is a member of Live Performance Australia, the peak body representing the live performance industry and operates under the LPA Ticketing Code of Practice (Consumer Code). This Code applies to the purchase and use of tickets.

The Civic Theatre Newcastle is a member of Performing Arts Connections Australia the national peak body representing and supporting performing arts presenters and creators in Australia.

Please be aware that The Civic theatre Newcastle has no obligation to honour any tickets purchased via unauthorised resellers.

If you attend an event with a ticket purchased via an unauthorised reseller (such as Viagogo, Ticketmaster Resale, Ticketbiz, eBay, Gumtree, Tickets Australia or otherwise), your ticket may be cancelled without a refund, and you may be refused entry to the Event.

Please see the Safe Tix Guide