Ticket Office

Civic Theatre Ticket Office

Venue Conditions of Entry

Please read here for the latest information regarding COVID-19 entry requirements.


The Civic Ticket Office is located inside the Civic Theatre Cafe, 375 Hunter Street, Newcastle NSW Australia

Opening Hours

Phone lines: Weekdays, 9am to 5pm

Ticket Office Counter: Weekdays, 9am to 3pm and 2 hours prior to a performance

Playhouse and City Hall Ticket Counter: Open in the foyer 1 hour prior to a performance

Tickets are available online 24 hours a day.


For all ticket sales please phone us on 4929 1977

Email contact is civicticketoffice@ncc.nsw.gov.au


We accept payments by Visa and Mastercard.

Access & Special Assistance

Please let us know your requirements when booking tickets by phone.
Our Ticket Office staff allocate wheelchair accessible tickets - these are not yet able to be booked online.

Civic Theatre City Hall Playhouse Theatre
Wheelchair access Stalls only (ground floor) Lift in eastern end of venue. All levels accessible Lift on entry, east of main stairwell
Accessible seating Stalls only (ground floor) All levels accessible Yes
Accessible toilets Ground floor only First floor only Foyer level
Captioning & subtitles Select performances only NA NA
Hearing assistance / loop Yes No No

Industry Representation

The Civic Theatre Newcastle is a member of Live Performance Australia, the peak body representing the live performance industry and operates under the LPA Ticketing Code of Practice (Consumer Code). This Code applies to the purchase and use of tickets.

The Civic Theatre Newcastle is a member of Performing Arts Connections Australia the national peak body representing and supporting performing arts presenters and creators in Australia.

Please be aware that The Civic theatre Newcastle has no obligation to honour any tickets purchased via unauthorised resellers.

If you attend an event with a ticket purchased via an unauthorised reseller (such as Viagogo, Ticketmaster Resale, Ticketbiz, eBay, Gumtree, Tickets Australia or otherwise), your ticket may be cancelled without a refund, and you may be refused entry to the Event.

Please see the Safe Tix Guide