The Civic Theatre is dedicated to being welcoming, accessible and inclusive for the widest possible audience. We provide a range of services and facilities to enable all visitors to attend performances in our heritage-listed venues. With advance notice, we can accommodate a range of individual needs and we strongly encourage visitors to notify team members of any individual needs at the time of booking.

Civic Theatre welcomes Bindi Maps

BindiMaps is a mobile app that locates users precisely in indoor spaces. It uses a simple, natural language audio system to describe where users are and what’s around them, and the best way to get to their chosen destination.

Bindi Maps is a free to download from your App store. Once installed you can use it in and around our venues. Ensure you have your location service enabled.

Access Services

There are a number of wheelchair, hearing loop or companion seating locations in our venues. To book accessible seating please contact the Ticket Office on 02 4929 1977 or email

Civic Theatre

City Hall

Playhouse Theatre

Wheelchair access

No lift
Stalls accessible (ground floor)

Lift in eastern end of venue.
All levels accessible
For live performance, stalls only

Lift on entry, east of main stairwell.
Selected rows only.


Standards seats are 46cm
between armrests.

Larger seat available (56cm
between armrests)

Seats in stalls have no armrests.

Standard seats in Gallery are 46cm
between armrests.

No armrests

Accessible toilets

Ground floor only

First floor only

Foyer level

Captioning & subtitles

Select performances only



Bindi Maps
 (indoor navigation)




Companion Cards

NSW Companion Cards are welcome at our venues. Tickets booked using a Companion Card must be booked via phone and collected at the Ticket Office.

Assistance Animals

Animals trained to assist people with disabilities are welcome at our venues. To ensure appropriate seating is allocated please advise your requirements when booking.

Accessible Parking

There is a 5 minute drop-off zone located at 282 King Street (outside Crystalbrook Kingsley), approximately 150m from Civic Theatre.

Accessible Parking spaces can be found at the following locations near our venues:

  • Burwood Street - 5 spaces
  • Auckland Street - 2 Spaces

Spaces are also provided in the carpark behind the Newcastle Regional Library, accessed via Queen Street. Find other accessible parking locations: Newcastle Accessible Parking Map

Read about Parking Permissions for Accessible parking permit holders.