Service NSW Parents Vouchers

Redeem your Parents NSW Vouchers at the Civic Theatre

Where do I apply for the Parents NSW vouchers?
Find out more from NSW Government.

Parents NSW Vouchers

These are 5 x $50 vouchers that can be accepted for entertainment.

How do I use my vouchers at the Civic Theatre?
Parents NSW vouchers can be redeemed on tickets for live performance and entertainment events at the Civic Theatre, Playhouse and City hall. To see what’s currently on sale visit the Civic Theatre What's On page


Vouchers can now be redeemed online.
The Civic Theatre has been working with Service NSW and our ticketing partner to activate online bookings. Our website has now been updated with this option for Parents NSW Vouchers.

OR Contact the office on 4929 1977 during office hours or drop into the Ticket Office on Hunter Street between 9am and 5.00pm weekdays to book your tickets. One voucher may be used per booking and you may then be required to pay the difference over the phone or at the counter for your experience. Don’t forget to have your vouchers with you.

Vouchers may only be used for new ticket purchases – you cannot use the voucher and reduce the price of a ticket you have already purchased previously. Ticket sale and voucher must be in the same transaction.

When do I produce the voucher?
When making a ticket booking on the phone let a team member know the code of your voucher or produce your digital or printed voucher/s at the ticket or café counter. Staff will then scan and submit your voucher/s for redemption, only valid vouchers will be accepted. If your voucher has been previously used, is not within the conditions of use, you will be required to pay the full amount of the transaction.


What if I cancel my booking?
Once booked, tickets are non-refundable. Civic Theatre ticketing terms and conditions can be found here.

What if the show is cancelled?
In the event of a show cancellation or reschedule, transactions paid with Parent NSW Vouchers will receive a Civic Theatre Ticket Office Gift Voucher, for the equivalent value of the original Service NSW voucher redeemed. These will be redeemable for tickets to any show sold through the Civic Theatre Ticket Office and are valid for three years.

Where do I find the Service NSW voucher terms and conditions?
More information can be found on the NSW Government website.