COVID-19: Updates

Last updated: 24 March 2020

As we continue to do all we can to further limit the transmission of COVID-19 in our communities, the Civic Theatre and The Playhouse has temporarily suspended its operations. This action is in line with the Public Health Order issued on 23 March 2020, to enforce the closure of certain non-essential venues to members of the public. This also includes the Ticketek office shopfront on Hunter Street. Civic Digest Café will continue to trade as take away only. 

Frequently Asked Questions 

Q. Are shows at the Civic Theatre now cancelled?

The Civic Theatre has temporarily suspended its operations in line with the Public Health Order issued on 23 March 2020. Promoters of all upcoming shows are either cancelling or postponing performances.

We will  inform all customers affected  by  a show cancellation by email. If your event is cancelled, you will be entitled to a refund. 

The Ticket Office, located on Hunter Street, will also temporarily cease front-facing operations. However, ticket holders can still contact the box office on 02 4929 1977.

Q. Are The Playhouse and Civic Cafe open?

The Playhouse has temporarily ceased operations. 

The Civic Digest Café will continue to be operational for takeaway only, in line with the Public Health Order.

Q: How do I know if the event I have booked to attend will proceed, or if it will be cancelled in the near future? 

The ticketing agent will notify patrons directly of any event changes or cancellations, and the Civic Theatre will maintain up to date information about cancelled and postponed shows on our website. Find out more about show updates here .

Q: What refund am I entitled to if the show I have booked is cancelled by the venue or the promoter? How will the refund be processed? 

Information about the refund process for Civic Theatre tickets sold via Ticketek can be found on the Ticketek website.

We will provide regular updates for the Civic Theatre on this page. Find out more on how Council is responding.